Sr. Executive - Customer Success

Technology

Dubai, UAE

Posted on : 12 December 2024

Company Overview

At Pathfinder, we're revolutionizing the retail industry by seamlessly blending physical and digital shopping experiences through our AI-powered . We empower retailers, malls, and airports to maximize revenues and enhance customer engagement by integrating advanced AI solutions.

Role Overview

The Senior Executive - Customer Success plays a pivotal role in driving customer satisfaction,

retention, and growth. The role focuses on on boarding customers, nurturing stakeholder

relationships, ensuring the effective adoption of solutions, and addressing customer concerns

promptly.

The Senior Executive - Customer Success plays a pivotal role in driving customer satisfaction, retention, and growth. The role focuses on on boarding customers, nurturing stakeholder relationships, ensuring the effective adoption of solutions, and addressing customer concerns

promptly.

The Senior Executive - Customer Success plays a pivotal role in driving customer satisfaction,retention, and growth. The role focuses on on boarding customers, nurturing stakeholder relationships, ensuring the effective adoption of solutions, and addressing customer concerns

promptly.

Key Responsibilities

• Guide customers through the initial setup and configuration of the Daily Sales Capture POS

Patrol platform.
• Ensure smooth onboarding processes aligned with customer business requirements.
• Build and maintain strong, long-term relationships with key stakeholders and decision-

makers within customer organizations.
• Conduct regular check-ins and business reviews to gauge customer satisfaction and

address feedback.
• Identify opportunities for customers to leverage additional features or adopt new

functionalities to achieve business goals.
• Drive customer success strategies to ensure retention and encourage growth.
• Act as the primary contact for customer concerns, providing swift and effective resolutions

in coordination with technical and product teams.
• Escalate complex technical issues while maintaining consistent communication with

customers.
• Provide detailed and accurate reports to internal and external stakeholders on a weekly,

fortnightly, and monthly basis.

• Guide customers through the initial setup and configuration of the Daily Sales Capture POS Patrol platform.
• Ensure smooth on boarding processes aligned with customer business requirements.
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers within customer organizations.
• Conduct regular check-ins and business reviews to gauge customer satisfaction and address feedback.
• Identify opportunities for customers to leverage additional features or adopt new functionalities to achieve business goals.
• Drive customer success strategies to ensure retention and encourage growth.
• Act as the primary contact for customer concerns, providing swift and effective resolutions in coordination with technical and product teams.
• Escalate complex technical issues while maintaining consistent communication with customers.
• Provide detailed and accurate reports to internal and external stakeholders on a weekly, fortnightly, and monthly basis.

Qualifications & Eligibility

Education:

Bachelor’s degree in Business Administration, Technology or a related field.

Experience:

3-5 years of experience in customer success, account management, or a similar role.

Skills:

• Technical Skills
• Familiarity with POS systems or similar SaaS platforms is highly desirable.
• Strong communication and interpersonal abilities to foster relationships with diverse stakeholders.
• Understanding of customer success metrics and retention strategies.
• Problem-solving mindset with a proactive approach to issue resolution.

Education:

Bachelor’s degree in Business Administration, Technology or a related field.

Experience:

3-5 years of experience in customer success, account management, or a similar role.

Skills

• Technical Skills
• Familiarity with POS systems or similar SaaS platforms is highly desirable.
• Strong communication and interpersonal abilities to foster stakeholders.
• Understanding of customer success metrics and retention strategies.
• Problem-solving mindset with a proactive approach to issue resolution.

What We Offer

Growth Opportunities:
We believe in nurturing talent and providing continuous learning.

Inclusive Culture:
Be part of a diverse and collaborative team committed to making a difference.

Flexible Working:
Embrace the freedom of remote, hybrid, or flexible schedules.

Health & Wellness:
Comprehensive health benefits and wellness initiatives for a balanced lifestyle.

Innovative Workspace:
Access to the latest tools and technologies to support your work.

Equal Opportunity Employer:
We’re an equal opportunity employer and welcome applicants from all backgrounds, identities, and experiences.

If you’re eager to embark on an exciting new chapter in your career and believe this opportunity aligns with your aspirations, we’d love to hear from you. Please share your CV at fatima.a@pathfinder.global mentioning the Position name in the subject line.

We would love to hear from you.

We would love to

hear from you.

Feel free to reach out at:

info@pathfinder.global

sales@pathfinder.global

Dubai, UAE

Pathfinder Global FZCO
#2W 105, DAFZA,

Dubai, UAE

Singapore

Rappo Holdings Pte. Ltd.

Level #42 Suntec Tower Three

8 Temasek Boulevard

Singapore 038988

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Our Solutions

Our Solutions

Company Overview

Company Overview

At Pathfinder, we're revolutionizing the retail industry by seamlessly blending physical and digital shopping experiences through our AI-powered . We empower retailers, malls, and airports to maximize revenues and enhance customer engagement by integrating advanced AI solutions.

At Pathfinder, we're revolutionizing the retail industry by seamlessly blending physical and digital shopping experiences through our AI-powered . We empower retailers, malls, and airports to maximize revenues and enhance customer engagement by integrating advanced AI solutions.

Role Overview

Role Overview

The Senior Executive - Customer Success plays a pivotal role in driving customer satisfaction,

retention, and growth. The role focuses on on boarding customers, nurturing stakeholder

relationships, ensuring the effective adoption of solutions, and addressing customer concerns

promptly.

The Senior Executive - Customer Success plays a pivotal role in driving customer satisfaction, retention, and growth. The role focuses on on boarding customers, nurturing stakeholder relationships, ensuring the effective adoption of solutions, and addressing customer concerns

promptly.

The Senior Executive - Customer Success plays a pivotal role in driving customer satisfaction,retention, and growth. The role focuses on on boarding customers, nurturing stakeholder relationships, ensuring the effective adoption of solutions, and addressing customer concerns

promptly.

Key Responsibilities

Key Responsibilities

• Guide customers through the initial setup and configuration of the Daily Sales Capture POS

Patrol platform.• Ensure smooth onboarding processes aligned with customer business requirements. • Build and maintain strong, long-term relationships with key stakeholders and decision-

makers within customer organizations. • Conduct regular check-ins and business reviews to gauge customer satisfaction and

address feedback.• Identify opportunities for customers to leverage additional features or adopt new

functionalities to achieve business goals.• Drive customer success strategies to ensure retention and encourage growth.• Act as the primary contact for customer concerns, providing swift and effective resolutions

in coordination with technical and product teams.• Escalate complex technical issues while maintaining consistent communication with

customers.• Provide detailed and accurate reports to internal and external stakeholders on a weekly,

fortnightly, and monthly basis.

Qualifications & Eligibility

Qualifications & Eligibility

What We Offer

What We Offer

If you’re eager to embark on an exciting new chapter in your career and believe this opportunity aligns with your aspirations, we’d love to hear from you. Please share your CV at fatima.a@pathfinder.global mentioning the Position name in the subject line.

If you’re eager to embark on an exciting new chapter in your career and believe this opportunity aligns with your aspirations, we’d love to hear from you. Please share your CV at fatima.a@pathfinder.global mentioning the Position name in the subject line.

Patrol platform.
• Ensure smooth onboarding processes aligned with customer business requirements.
• Build and maintain strong, long-term relationships with key stakeholders and decision-

makers within customer organizations.
• Conduct regular check-ins and business reviews to gauge customer satisfaction and

address feedback.
• Identify opportunities for customers to leverage additional features or adopt new

functionalities to achieve business goals.
• Drive customer success strategies to ensure retention and encourage growth.
• Act as the primary contact for customer concerns, providing swift and effective resolutions

in coordination with technical and product teams.
• Escalate complex technical issues while maintaining consistent communication with

customers.
• Provide detailed and accurate reports to internal and external stakeholders on a weekly,